PSC Q802

Overview

The Product Service Code (PSC) system is a government-wide taxonomy used to categorize products and services procured by U.S. federal agencies; PSCs are recorded in procurement reporting systems such as FPDS and support spend analysis, reporting, and category management as maintained in the PSC Manual on Acquisition.gov. The PSC code Q802 — Clerical Medical Support — is the official label used to identify non‑clinical clerical and administrative services that support health care operations (for example: ward/office clerks, admission/disposition clerks, medical secretaries, medical administrative assistants, healthcare program assistants). Agencies assign Q802 to contract actions when the primary deliverable is clerical administrative support for medical or health programs; the PSC Manual contains the authoritative title, definition, and inclusion/exclusion guidance. ¹

• See also on G2X:
  • G2X — PSC Q802 overview
  • G2X — PSC Q701 (related category)

What this PSC covers

• Office/ward clerks and patient-flow administration. ¹
• Admission, disposition, and registration clerical functions. ¹
• Medical secretarial and transcription‑adjacent administrative support (non‑clinical). ¹
• Medical administrative assistants and scheduling support. ¹
• Healthcare program assistants and non‑clinical patient‑support administration. ¹

Related NAICS and PSC codes

Type	Code	Descriptor
NAICS	541611	Administrative management and general management consulting services — frequently paired with PSC Q802 on federal awards. 2
NAICS	561320	Temporary help services — commonly used for staffing/contingent workforce actions reported with PSC Q802. 2
PSC	Q701	Specialized Medical Support — related medical support services; distinguishes clinical/technical support from clerical Q802. 1

Common awarding agencies and procurement contexts

Health‑sector contracting offices report Q802 for personnel‑support, call center, registration, and medical‑administration staffing contracts and IDVs. FPDS award records include examples where agencies such as the Department of Veterans Affairs and the Indian Health Service have used Q802 in award reporting, often paired with NAICS codes like 541611 or 561320. ²

Frequently asked questions

• What kinds of deliverables trigger assignment of PSC Q802?
  Deliverables that are primarily non‑clinical administrative or clerical support to medical operations—such as admissions/disposition processing, ward clerks, medical secretarial tasks, scheduling, and program assistant functions—are appropriate for Q802. ¹

• Which NAICS codes commonly appear with PSC Q802?
  Federal award records commonly pair Q802 with administrative-services NAICS such as 541611 and staffing NAICS such as 561320, reflecting program management and contingent‑staffing structures. ²

• How to distinguish Q802 from Q701 or Q401?
  Q802 covers non‑clinical clerical/administrative medical support; Q701 covers specialized clinical/technical medical support; Q401 covers nursing/clinical services. Consult the PSC Manual for includes/excludes guidance. ¹

• Who maintains the PSC list and where is the authoritative definition?
  The General Services Administration (GSA) maintains the PSC Manual (published on Acquisition.gov); the manual is the authoritative source for PSC titles, definitions, and classification guidance. ¹

Useful resources

• G2X — PSC Q802 (internal overview link)
• Product and Service Code Manual (official PSC Manual on Acquisition.gov). ¹
• FPDS-NG award search (FPDS portal showing award records that pair PSC Q802 with NAICS codes). ²

References

1. Acquisition.gov — Product and Service Code Manual (PSC Manual). https://www.acquisition.gov/content/psc-manual-april-2025.pdf.
2. FPDS.gov — FPDS ezSearch portal. https://www.fpds.gov/ezsearch/fpdsportal.