PSC Q801

Overview

The Product Service Code (PSC) system is the federal government’s standardized taxonomy for classifying goods and services in procurement records. Agencies use PSCs in FPDS/SAM reporting to indicate what was purchased, support spend analysis, and inform acquisition policy. The PSC Manual on Acquisition.gov is the authoritative maintenance and guidance source for PSC definitions, includes/excludes, and use guidance. ¹

PSC Q801 is titled “Medical Appointing Services” and covers nonclinical patient appointing and scheduling functions such as appointment clerks, specialty appointment coordinators, and operating room schedulers. The manual also lists explicit exclusions (for example, medical coding, records, and transcription) that map to separate PSCs. ¹

• See also on G2X:
  • G2X — PSC Q801
  • G2X — PSC Q802
  • G2X — PSC Q701

What this PSC covers

• Patient appointing and scheduling services (telephone, online, or in-person appointment booking). ¹
• Medical appointment clerks and patient scheduling clerks performing nonclinical administrative tasks. ¹
• Specialty appointment coordination and referral scheduling (for specialty clinics). ¹
• Surgery/operating room scheduling and surgical coordinator administrative duties (nonclinical scheduling and coordination). ¹
• Administrative support for outpatient appointment workflows where clinical care is not performed. ¹

Related NAICS and PSC codes

The PSC Manual provides descriptive includes/excludes for PSCs but does not publish a prescriptive NAICS crosswalk for individual PSCs; agencies select the PSC and NAICS that best reflect the predominant work of a reported contract or order. Not specified by official sources. ¹

Coding and reporting guidance

• FPDS data element 8A (“Product or Service Code”) should reflect the predominant product or service purchased; for service contracts that are largely administrative appointing work, PSC Q801 is appropriate. ²
• Environmental attributes and other FPDS reporting fields (data element 8L and related elements) are separate from PSC selection and should be completed per FPDS guidance and release notes. ²
• Agencies should avoid using PSC Q801 when the requirement is clinical care, medical coding/auditing (Q601), medical records (Q602), transcription (Q603), or broader clerical medical support (Q802); see the manual’s includes/excludes for guidance. ¹

Frequently asked questions

• Q: When should contracting officers assign PSC Q801 to an action?
  A: Assign PSC Q801 when the predominant work purchased is nonclinical appointment scheduling and patient-appointing administration; choose the code that best represents the primary service and record it in FPDS data element 8A. ¹

• Q: Is clinical or diagnostic scheduling included in Q801?
  A: Purely administrative scheduling fits PSC Q801; scheduling that requires clinical judgment or is integral to a clinical procedure should be coded to the PSC representing that clinical service rather than Q801. ¹

• Q: Can a contract that includes both appointing and medical transcription be coded Q801?
  A: If appointing is the predominant service, PSC Q801 may be used, but medical transcription is excluded from Q801 and should be reported under PSC Q603 or otherwise reflected per FPDS reporting practices. ¹

• Q: Are there required NAICS codes tied to Q801?
  A: The PSC Manual does not mandate a specific NAICS for PSC Q801; agencies select the NAICS that best describes the overall business function of the acquisition. Not specified by official sources. ¹

Useful resources

• G2X — PSC Q801 (overview, unnumbered)
• Product and Service Code Manual (PSC Manual — April 2025). ¹
• FPDS V1.5 Service Pack 21 release notes (medical-category PSC revisions and FPDS field guidance). ²

References

1. Acquisition.gov — Product and Service Code (PSC) Manual, Fiscal Year 2025 Edition (PSC Manual — April 2025 PDF). https://www.acquisition.gov/sites/default/files/manual/PSC%20Manual%20April%202025.pdf.
2. FPDS (fpds.gov) — V1.5 Service Pack 21.0 release notes / documentation (FPDS field guidance and medical-category PSC revisions). https://fpds.gov/wiki/index.php/V1.5_SP_21.0.